Support

How do I download an app on my device?

Once the app is downloaded from the App Store, either connect your iPhone or iPod Touch to your computer and download it using iTunes or alternatively download it directly from your iPhone using the integrated App Store feature.

I accidentally deleted my copy of the application. Can I get it back without paying?

To redownload the application to your iPhone, iPod touch, or computer:

Make sure you are signed in with the same account used for the original purchase. Locate the application and click the "Buy app" button or tap the price on the device. A prompt will appear - "You have already purchased this item. To download it again for free select OK". Click OK to continue with the download.

I have downloaded the app but I'm having trouble launching the app

If you are having problems launching a newly purchased application from iTunes then try following troubleshooting steps outlined by Apple - "Troubleshooting applications purchased from the App Store"

The application keeps crashing - how do I fix it?

Try restarting the iPhone or iPod Touch. If the app crashes again remove the application and try reinstalling it.

Step 1: Restarting the device To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.

Step 2: Removing an app from the device Press and hold the iPhone application icon until it starts to wiggle. Press the "X" in the corner of the icon and confirm deletion in the window that appears.

Step 3: Reinstalling a purchased application Simply reconnect your device to your computer via USB and use iTunes to re-sync your app.

How do I remove ads from the app?

If you do not want ads to appear then you can upgrade to premium version in the settings page inside the app

I have paid to remove ads but they keep appearing?

If ads are still appearing inside your app after upgrading to premium version please go to the settings page on tap "Restore purchases". If you still have issues try restarting your device.

How do I cancel a susbcription?

You can tap the cancel button at the bottom of the Settings page inside our apps. Alternatively, you can follow the steps on this website - https://support.apple.com/HT202039

I can't hear any sound. What's wrong?

All of our apps are thoroughly tested before we submit them to Apple so the most likely reason for no sound is that you have the "Silent" switch on. The "Silent" switch is located on the left side of the phone. If you are still unable to hear any sound then please make sure you have the volume set to max using the volume toggles below the "Silent" switch.